S H I P P I N G / R E T U R N S

  

S H I P P I N G .
 
Australia FREE Standard post - Free shipping on all orders (Australia Post 4-7 business days)
Australia Express post - AU$9.99 shipping (Australia Post 2-3 business days)
International FREE Standard post (orders over AU$170) - Free Registered International Post - FREE (10-20 business days)
International Standard (orders below AU$170) - Registered International Post - AU$25 (10-20 business days)
International EXPRESS 3-4 business days - AU$55 (some countries may vary in time frame - please email us to enquire: hola@zingiber.com.au)
 
For International shipping information (to check postage regulations, customs information and delivery times for your destination country) - please visit:
http://auspost.com.au/apps/international-post-guide.html
Enter in your country and look under 'Registered Post International'.

 

 

R E T U R N S . 

Full priced items may be returned for an exchange within our 7 day returns policy (14 days for international orders).
If you are wanting to exchange/return your swimsuit for any reason, please contact us at hola@zingiber.com.au. We will then respond with instructions. If you are wanting to return a sale item for any reason, we will only except a size change in the same style. All exchanges/returns must be in original packaging with all tags, hygiene strips (untampered) in tact and in perfect condition.
No refunds given for change of mind or wrong size/style purchased, store credit and exchanges only. 
Due to health requirements, we will not except garments that are soiled, marked, laundered or worn. As Zingiber is an exclusive line, with limited stock we cannot promise that all sizes/styles will be available for you to exchange. If not, we are happy to give you store credit for your next purchase. 
For faulty garments please email hola@zingiber.com.au so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. We reserved the right to repair or replace any faulty items and will only issue a refund if the garment is irreparable or we have no stock left. 
International returns: please email us hola@zingiber.com.au
Australian returns: please provide a pre paid bag with your return address.
All returns are to be sent to:
 
ZINGIBER
ATTN: returns
PO BOX 3639
Success, WA, Australia 6964